Lied to us until we paid. As soon as we paid they told us the truth about cost. Then we had to argue to get a refund. Then they didn't even refund the amount. Still charged us for a lock that we never got. We never even left the building before we asked for a refund. Horrible service. Asked to speak with a manager and the woman gave us a number and told us to call them ourselves.
Martha has wonderful customer service let me know everything about storing my items and I have rented here before and they have updated there systems which I really like no more papers to lose. Clean and different sizes to choose from that fits my needs.
Great access for semi. Martha is the best person I’ve ever dealt with. She is so helpful and a real pleasure to meet. I️ highly recommend her.
So this is my first time renting a storage. And will be my last time from this company/managers! Tonight was the only time I could get help moving my things in storage and schedules collided with the other party that was helping me. So thankful we made it in before 9pm to unload everything. But, when we got everything in and tried to leave the gate code wouldn't let me out because it was after hours. The sign on the gate didn't say anything about how to get out after hours, so I panicked. Only thing I knew to do at that time was to know on the door of the property manager house. They stayed on the property, inside the locked gate. So I knocked and knocked, no one answered. Knocked on the window, finally get an answer. He came to the door with a gun asking why are we bothering him and his wife while they're sleep. I tried to explain to him that we were just trying to get out we ended up running behind. He kept talking trash to us was very rude, disrespectful, and threatened us with his gun disregarding anything that we said. He also said it was private property. There weren't any no trespassing signs around the door so that's why I knocked. I plainly told him multiple times that we didn't know how to get out, we were locked in and just trying to figure out how to get out and also apologized. He continued to be very disrespectful and rude. Then finally said call the number on the gate if you want to get out. I feel like that's all he had to say in the beginning, instead to going as far as to threatening with a gun. RIDICULOUS!!!!!! I understand it was after hours but it wasn't intentional and even though there was a number on the gate it said nothing about after hours lock in. I personally feel like he handled the situation very wrong and unprofessional, especially by him being the manager of the property. Also, considering that it was only approximately 15 mins after gate lock time, the whole situation could have been handled totally different in a more professional manner. I will be filing a complaint.
I have used this storage facility for over a year now and never had an issue (outside of random rate inflation). I always see Martha when I pay monthly, she is always smiling and happy to help. Love dealing with her she is a pleasure! :)
Public Storage is a US Storage based in Spartanburg, North Carolina. Public Storage is located at 2155 Chesnee Hwy, Spartanburg, SC 29303, USA.
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